How to Dispute a Credit Card Purchase

Dealing with a credit dispute is something that many people will have to do at some point. One of the great things about shopping with credit cards is that you have some level of protection when it comes to disputing charges. Here are the basics of how to dispute a credit card purchase effectively.

Disputing a Charge

Thanks to the Fair Credit Billing Act, consumers have a weapon when it comes to protecting themselves against faulty merchandise. The Fair Credit Billing Act is an amendment to the original Truth in Lending Act that was designed to protect consumers. If you are unhappy with any merchandise that you have purchased, you will be able to dispute the charge on your credit card and potentially get the matter resolved. You can also dispute a charge if you did not make a purchase and it shows up on your credit card statement. 

Contact the Merchant

When you are about to dispute a charge, your first step should be to contact the merchant that made the charge. If you are dealing with a purchase that was never made, you need to ask them to remove the charge. If you are dealing with merchandise that did not live up to expectations, you need to ask them to remedy the problem. Whether this involves a credit to your account or replacing faulty merchandise, they need to take care of the problem as soon as possible. In most cases, businesses will want to take care of their customers and will make it right. However, sometimes they are unwilling to work with you and you might have to take further action.

Write a Complaint

If the merchant is unwilling to do anything about this over the phone or through e-mail, you need to create a written complaint. Write out exactly what your problem is and be specific. In the letter, you need to tell them exactly what was purchased and give them a transaction number if possible. Make a few copies of the letter so that you will have documentation of exactly what you sent. Once you have finished the letter, you need to send it to them via certified mail. This way, you will be able to prove that you actually sent them a letter. If they ever say that they did not receive anything from you, you will be able to prove otherwise.

You will then need to come up with a letter to send to your credit card company. Let them know that you are disputing a charge and give them the specifics of the situation. You need to write this letter to them as soon as possible after the incident occurs.

Finishing Up

During the meantime, you should continue paying your credit card bill. You will still incur late charges if your bill is not paid. At that point, you will simply have to wait until you hear how your dispute will be resolved. In most cases, the company will act in your favor

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